Multi-Factor Authentication (MFA) Enhancement for our client portal

Keeping your information safe and secure is our top priority. To enhance the security of our client portal, we are implementing mandatory multi-factor authentication (MFA) for all clients.

What is Multi-Factor Authentication (MFA)?
MFA is a security measure that requires users to provide more than one form of authentication to access an account. It is also known as two-step verification. This important tool is there to protect accounts and data from unauthorised access because it makes it harder for someone to gain access to your account, even if one factor is compromised.

When does the change happen?
As at 30th November 2024, your client portal will request the MFA to be setup when you log in.

What is involved?
Take a look at our 3 easy steps to implement the MFA enhancements in this short video.

Want to see a full walk-through of the steps?
Watch this video to view the full process when this is launched.

Things to note
• Security questions will no longer be available for use post 30 November 2024
• Mobile software versions earlier than iOS 13 and Android 7.1.1 will not be supported early in the new year (2025)